Shipping policy
Thank you for shopping with The EMbroidery Studio! Each item is personalized and made to order with care
Processing Time
- Most orders are completed within 5-10 business days before shipping.
- During holidays and peak seasons, processing times may be longer. Any delays will be communicated as soon as possible.
Shipping Methods
- Orders are shipped via USPS, UPS, or another reliable carrier.
- Shipping options and estimated delivery times are provided at checkout.
Shipping Confirmation
- You will receive a confirmation email with tracking information once your order has shipped.
Personalized Orders
- Because every item is custom made, production begins shortly after your order is placed. Please review all names, dates, monograms, colors, and EMbroidery details carefully before submitting your order.
Delivery
- Once a package has been given to the shipping carrier, delivery times are outside of our control. We are not responsible for delays caused by weather, carrier issues, or other unforeseen circumstances.
Lost or Damaged Packages
- If your package arrives damaged or appears to be lost, please contact us within 5 days of the expected delivery date. We will work with the carrier to help resolve the issue.
Incorrect Shipping Address
- Customers are responsible for providing an accurate shipping address. Orders returned due to an incorrect or incomplete address may require additional shipping charges to be resent.
We only ship within the US.