Refund policy
Effective Date: July 1, 2026
At The EMbroidery Studio, each item is made to order and personalized specifically for you. Because of the custom nature of our products, all sales are final.
Personalized Items
We do not accept returns, exchanges, or refunds on personalized or custom-made items unless:
- The item arrives damaged or defective, or
- We made an error in the personalization (such as spelling, design, or item type different from your order)
Damaged or Incorrect Orders
If there is an issue with your order, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can review the issue and make it right.
Shipping Issues
We are not responsible for delays, lost packages, or delivery issues once an order has been shipped. Please contact the shipping carrier directly for assistance with transit delays.
Refund Processing
If a refund is approved, it will be processed to your original method of payment within 5–10 business days.
Contact Us
If you have any questions about your order or this policy, please contact us through the Contact page on our website.