Find answers to our most frequently asked questions about personalization, shipping, product care, and more. If you don't see what you're looking for, feel free to contact us - we're always happy to help.

  • How do I personalize my item?

    Simply enter your personalization details on the product page, including your name or monogram, font, thread color, and motif (if applicable). Your preview will update as you make your selections.

  • Is the personalization preview exactly what my item will look like?

    The preview is a digital mock-up designed to give you an idea of the finished product. Minor differences in size, placement, and thread color may occur due to the embroidery process.

  • How do you choose thread colors?

    Every item is embroidered by hand (using professional embroidery equipment), not mass-produced. Rather than using a single thread for every “pink” or “blue,” we carefully select the exact shade within your chosen color family that best complements your item’s fabric and design. This attention to detail helps create a cohesive, beautifully finished keepsake.

  • Can I request a different thread color?

    Absolutely! If you’d like a motif embroidered in a different thread color, or have another customization request, simply leave a note in the Special Instructions box during personalization. We’ll do our best to accommodate your request.

  • Can I use a font or motif that’s not shown?

    Feel free to contact us before ordering. While we can’t guarantee every request, we’re always happy to see if we can help.

  • Can I make changes after placing my order?

    If your order hasn’t entered production yet, we’ll do our best to accommodate changes. Please contact us as soon as possible.

  • How long does it take to make my order?

    Each item is embroidered to order. Please refer to the estimated processing time shown on the product page.

  • Do you offer rush orders?

    If you need your order by a specific date, please contact us before placing your order. We’ll let you know if we can accommodate your timeline. Additional charge applied.

  • Can I return a personalized item?

    Because every item is custom made, personalized products cannot be returned or exchanged unless there is an error or defect on our part.

  • What if there is a mistake with my order?

    If we made an error or your item arrived damaged, please contact us within 7 days of delivery with photos, and we’ll make it right.

  • Are your products embroidered or printed?

    Every design is embroidered using high-quality embroidery thread for a beautiful, lasting finish.

  • Will the embroidery feel stiff?

    Embroidery naturally adds texture to the fabric, but we carefully stabilize each item to create a soft, high-quality finish that’s comfortable for everyday use.

  • How should I care for my embroidered item?

    We offer a variety of brands and therefore have a variety of care guidelines. Please refer to the care guidelines shown on the product page.